STAYING SAFE

They majority of our users are trustworthy and genuine. However, it's still important to take the same precautions online as you would offline.

  • Do not share your bank, card or personal details. We will never ask you for your login, password, bank or credit card details over email or text. If someone pretending to be us asks, do not share anything or click any links. If you received an email/SMS asking for bank/personal details in exchange for a refund or reward it could be a phishing scam.
  • Deal with people locally as much as possible since its easier to meet them face to face.
  • It is safer to communicate with the seller/buyer through the provided messaging section on our website. This will allow us to contact you should we track fraudulent behavior.
  • Never buy or sell to a foreign country. This involves a shipping company or foreign money transfer, and is a common approach used by scammers.
  • Meet the buyer/seller in a well-lit, busy, public place (covered by CCTV if you want to be extra cautious). Make sure you arrange a time and place you feel comfortable with.
  • Take someone with you if possible, its bettter not to meet the buyer alone even if you are meeting in a public place.
  • Ask for proof of identity such as a drivers license. (That way you know who you are dealing with if there is a problem.) Note the license plate number, color, and model of the buyers vehicle so you have it in the event there is trouble.
  • Give somebody else the details of whom you are meeting, and where and when you are meeting them, in case they need to trace your whereabouts.
  • Keep your mobile phone with you.
  • If you are going to someones house, respect their privacy.
  • Be careful if a seller is putting pressure on you to make a quick decision.
  • Do not put any information that identifies you personally in the ad if it is not strictly necessary. Keep in mind that every piece of information you post may be used for other purposes than you intended. Limit your information to limit your risk. Review any photos in the ad for identifiable information as well. If there is some, consider masking it.
  • Look out for https URL and the padlock symbol in the website address. https is an online safety protocol that encrypts information so that data can be kept private and protected. In most cases, the text in the URL is preceded by a padlock symbol (if this is missing, the website should be treated with caution). The "s" in https incidentally, stands for secure. Websites that use https are safe because they utilise SSL (Secure Sockets Layer) to encrypt any information that is distributed online, such as your credit card details.
  • Always try to use the FindKenya website to communicate with the sellers. Do not be lured away by scammers who might try to avoid our checks. So avoid them.
  • Use common sense. If an offer sounds too good to be true, then it is probably not a genuine offer.
  • Use Google to find out more information about the seller. Use any phone number or e-mail address you have, to see if it provides you with feedback from other people. The more information you have, the less likely you are to be scammed.
  • Update your contact information whenever it changes e.g. email, mobile, landline etc.
  • Read before you buy or sign on the dotted line. Make sure you ask for paperwork too, like logbooks, certificates or receipts.
  • Insist on receiving and inspecting the goods before making a payment.
  • Do not pay in advance for goods.
  • Keep records of all purchases.
  • Ask for clear information on condition of the item, price, payment and delivery method.
  • Insist on testing electronic goods (cars, bikes, radio etc) to check that they are functioning properly before paying for them.
  • Do your research to find out what similar products cost where possible.
  • Be wary of a seller who can not meet you in person for some reason (e.g. they are overseas for work).
  • Be wary of a seller who is not willing to answer relevant questions, or not answering his/her phone.
  • Do not be fooled by sellers who ask for down-payments to "reserve" an item, fraudsters have no intention of returning your down-payment
  • Watch out for strange item descriptions, they are often an indicator of a fraudulent listing. If you suspect an ad is fake or inappropriate, you should use the Report item link to report it.
  • Do not buy prohibited items and always report them.
  • Ensure that your product meets the features you list in your ad so as to avoid any misunderstanding with the buyer (e.g. use accurate images, description etc).
  • List an active phone number and email address. Keep your phone on, in order to receive calls from potential buyers.
  • If a buyer says they have sent you too much money then asks for the surplus back, it is probably a scam. A cheque will probably bounce or go in then come out later.
  • Meet the buyer in a well-lit, busy, public place (covered by CCTV if you want to be extra cautious). Make sure you arrange a time and place you feel comfortable with.
  • If the buyer is coming to collect the goods from your house, you should move the item into the garage or entryway, if possible. The goal is for potential buyers to see as little as necessary of your house.
  • Remove from view any items that could be stolen at the time of the visit, or that would be of interest for the potential buyer to steal later. If you have family photos on display, you may choose to put these away as well.
  • If more than one person arrives, keep them together. A common ploy is for one person to engage you with questions while another asks to use the restroom. Decline. This splits your ability to supervise and increases their ability to scope out more of your house and any items worth stealing.
  • Watch out for fake currency and money orders. Be aware that banks will not honour fake currency/money order and will hold you responsible for it.
  • Do not share your financial information except the one required for payment.
  • Do not accept partial payment. Insist on receiving full payment before handing over the goods.
  • If the method of payment changes from your previous agreement, walk away from the deal.
  • If you get an email that seems suspicious, check your bank account straightaway to see if any money has gone in. If you pay the scammer, you will lose that money and will not get the money you are owed.
  • If the potential buyer wants time to consider and comes back later, follow the same procedures. Do not get careless the second time around.
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